Chauffeurs will be at the designated meeting place prior to the arrival time.

Prior to leaving for the airport, Chauffeurs & the Dispatcher are expected to update the arrival time.  They make sure that they monitor all flights to avoid wait-time charges.

Chauffeurs will hold a sign with the passenger's name.

Upon meeting the client, our chauffeur will introduce himself or herself, assist the passenger with their luggage, and confirm the destination.

If, after all passengers on an arriving flight have deplaned and the chauffeur has not met his/her passenger, he/she will have the individual paged on the public address system. He/she will then check with the airline to confirm if the passenger was on the flight. If the chauffeur is still unable to locate the passenger, he/she will notify our dispatcher's office and alternatively, if the passenger cannot find his/her chauffeur, we request that they call us to inform that they cannot locate their chauffeur. The dispatcher will then immediately call the chauffeur on his/her mobile phone and inform him/her of exactly where the passenger is calling from and what they are wearing.